NHS trust and Philips agree 14-year partnership

Deal with County Durham and Darlington NHS Foundation Trust to unlock potential in radiology and cardiology

  • Partnership to utilise technology to unlock service improvements by upgrading radiology, cardiology, medical physics and ultrasound facilities
  • Agreement will see Philips support four care delivery sites across County Durham

Royal Philips has announced it has signed a 14-year managed service agreement with County Durham and Darlington NHS Foundation Trust offering leading-edge services in imaging and cardiology across four sites.

Using advanced technologies as the basis for service transformation, the partnership will support staff to deliver care that provides the best in both patient outcomes and experiences, as well as user experience and system efficiencies.

Following an extensive procurement and negotiation process over the last 18 months, Philips and the trust collaborated closely to develop a strategic direction and ensure the managed service contract design supports the delivery of key priorities: best health outcomes for patients, best patient experience, best employer, and best efficiency.

During the initial set-up phase of the partnership, Philips and the trust agreed joint targets. And, after award of preferred supplier status, Philips facilitated a deep-dive and stakeholder engagement through its signature Co-create process to ratify the needs of the service now and for the foreseeable future.

“This partnership is a real game changer for us,” said Sue Jacques, chief executive of the trust.

“Having worked closely with Philips to identify what we needed from a long-term partnership, we have a clear plan on how to maintain and advance our services while strengthening our culture of continuous improvement.

“The trust is committed to ensuring the best-possible patient care for the people we serve in the county, and we believe the best way to meet this commitment is through this long-term partnership”

The agreement is scheduled to see onsite activities and technology installations commence from this month.

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