Lewisham and Greenwich NHS Trust increases visibility of HR cases

Selenity's ER Tracker solution standardises HR case management and streamlines processes

Lewisham and Greenwich NHS Trust has streamlined its employee relations case management processes by implementing Selenity’s ER Tracker.

With a keen focus on resourcing and delivering the best-possible care to patients, the human resources department sought a solution that would standardise HR case management and streamline processes.

Selenity ER Tracker not only enables the trust to improve the speed and quality of reporting, but also enhances compliance and information gathering for Freedom of Information (FOI) requests and supports greater communication across the department.

“Our employee relations department is currently made up of nine employees who all use Selenity ER Tracker to record and manage relevant case information,” said Victoria Tyler, the trust’s head of employee relations.

We’re currently using ER Tracker to manage grievances, short-term and long-term sickness, disciplinary, capability, and employment tribunal cases

“Other members of the team such as our HR business partners and our deputy HR director all have visibility of the system, which makes sharing case information much easier.

“We’re currently using ER Tracker to manage grievances, short-term and long-term sickness, disciplinary, capability, and employment tribunal cases.”

Prior to the implementation the trust would record information using multiple Excel spreadsheets.

And, with an average of 25-30 open cases per month, excluding sickness absence; there was real variation in the information being recorded as definitions were decided by each individual advisor.

“From a reporting standpoint, this made it difficult to extrapolate data from the spreadsheets,” said Tyler.

The new system enables the team to store all case information centrally and allows them to easily access data and manage caseloads.

The software is aligned with the trust’s HR policies in order to provide accurate timelines which help the team to meet key deadlines, prioritise their workload, and drive impactful change.

The standardised options available through Selenity ER Tracker mean it’s now easier for us to gather information, there has been a vast improvement, and the process is now much quicker

“Selenity ER Tracker is easy to customise and simple to use, which means we can adjust the system to meet our needs,” said Tyler.

“We’re still in the early days, but so far it’s already allowed us to extract information such as the volume of cases we’re managing and feed that into our workforce reports.”

Additionally, the software also helps with compliance and supports the team in gathering information for FOI requests.

Tyler said: “FOI requests can be incredibly difficult to fulfil if there isn’t a consolidated system for recording activity. It can be hard to gather granular detail, especially if team members have to go into individual spreadsheets and search information line by line. The standardised options available through Selenity ER Tracker mean it’s now easier for us to gather information, there has been a vast improvement, and the process is now much quicker.”

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