Exchange keeps NHS connected with landmark contract win

Cloud transformation specialist secures five-year telephony contract with Oxford Health NHS Foundation Trust

Tom Sime

Exchange Communications has secured a five-year public-sector contract with Oxford Health NHS Foundation Trust.

The firm has linked with partners BT and Avaya to deliver innovative cloud-based telephony solution, ACS Select, transforming the point-of-contact experience for staff and patients.

The bespoke new cloud system will be used by 3,000 NHS frontline staff in non-acute hospitals, clinics, GP practices, health centres and NHS offices across Oxfordshire, Buckinghamshire, Wiltshire and Somerset.

The new solution will significantly improve patients’ phone experience, reduce costs and enhance system reliability, while also lowering the trust’s carbon footprint.

It will take effect across an initial 63 sites, with the first phase of the project earmarked for completion in the summer.

Tom Sime, managing director of Exchange Communications, said: “This project will greatly enhance Oxford Health NHS Foundation Trust’s ability to interact efficiently with its patients.

“The solution we are putting in place offers a unified communications and contact centre service that’s flexible and customisable and offers simple migration to the cloud.”

Mark Walker, head of IT at the trust, added: “Our decision to work with Exchange Communications should see our point-of-contact experience transformed across our multi-site locations.

“Not only will Exchange help us bolster our telephony capabilities, but the trust will make important cost and carbon efficiencies as a result.”

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