County Durham and Darlington NHS Foundation Trust selects Lexmark for managed print services

Introduction of flexible smart MPS platform will enable paperlite working

Lexmark has been chosen by County Durham and Darlington NHS Foundation Trust (CDDFT) as its supplier of choice for managed print services (MPS).

The trust is one of the largest integrated organisations in the country, providing hospital and community services to a population of over 650,000.

Under the new contract, Lexmark will initially introduce a flexible smart MPS platform to enable future digital transformation strategies.

This project supports the NHS’s drive towards interoperability and paperlite working environments, while maintaining the need to use resources efficiently and effectively.

The sheer scale and size of the organisation, spread over a number of different sites, meant the project was complex from the outset and CDDFT needed a partner with experience of distributed fleets which would be able to maximise the efficiency of mobile working.

“Lexmark has a number of large NHS trusts as customers and really understands the changing requirements of the current landscape”, said Clare Povey, associate director of procurement at the trust.

“Our organisation is constantly evolving with people and services being in a state of flux.

“And, with more staff and clinicians working remotely across multiple sites, and in order to ensure productivity and efficiency, Lexmark has been chosen to help implement robust managed print services.

“The implementation will also help provide insights and analytics to reveal areas of focus where the trust can reduce printing and the associated costs over the term of the contract.

The first stage of the ‘paperlite’ journey is to implement a robust smart MPS platform while ensuring this investment is futureproofed to allow more-strategic workflow optimisation and digitisation initiatives to be deployed, either in combination from the outset or later in the future.

Data and information are both critical for managing quality and efficiency performance across the care pathway.

To correctly manage quality and efficiency on a regular basis, seamless real-time data is needed, which requires investment in interoperable information technology.

“Best practice MPS is not just about multifunctional devices and printers; it’s really about the staff and how they can become more effective”, said Nick Reed, enterprise sales director at Lexmark Global Services, UK & Ireland.

“Lexmark MPS devices become productivity tools for better information access and more productive processes.”

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